Refund policy
Refund Policy
Your right to withdraw
If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. If your order is delivered in several parcels, the period runs from the last parcel.
How to withdraw
To exercise the right of withdrawal, you must inform us of your decision by an unambiguous statement. The simplest way is an email:
artless STUDIO e.U. Neustiftgasse 38/11, 1070 Vienna, Austria Email: info@artless.at
You may use the model withdrawal form below, but you do not have to. Any clear statement is enough. To meet the deadline it is sufficient that you send your communication before the 14-day period has expired.
Effects of withdrawal
If you withdraw, we will reimburse all payments received from you, including the standard delivery costs you paid, without undue delay and no later than 14 days from the day we are informed of your decision. If you chose a delivery method more expensive than our standard option, we do not reimburse the additional cost.
We will use the same means of payment you used for the original transaction, unless you expressly agree otherwise; you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is earlier.
Sending the goods back
You must send the goods back without undue delay and no later than 14 days from the day you communicated your withdrawal. The deadline is met if you dispatch them before that period expires.
You bear the direct cost of returning the goods. As a guide, based on standard shipping rates, that is roughly €5.90 within Austria and €12.90 from Germany.
Please pack the cups as carefully as we did, you are liable for any diminished value of the goods only if that loss results from handling them beyond what is necessary to establish their nature, characteristics and functioning. Inspecting a cup is fine; using it daily for two weeks is not.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: artless STUDIO e.U., Neustiftgasse 38/11, 1070 Vienna, Austria — info@artless.at
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ():
Ordered on () / received on (): ______________________
Name of consumer(s): _________________________________
Address of consumer(s): ______________________________
Signature of consumer(s) (only if this form is notified on paper): ______________________
Date: ______________________
(*) Delete as appropriate.
Damages and issues
Please inspect your order as soon as it arrives. If an item is defective, was damaged in transit, or you received the wrong item, contact us straight away at info@artless.at so we can sort it out. This is a warranty or carrier-damage matter, not a change-of-mind return, see section 7 of the Terms of Service.
Exchanges
The simplest way to get a different print is to return the item you have (see above), then place a new order once your return is confirmed.
Exceptions
We don't currently sell personalised, perishable or hazardous items, or discounted stock, so the usual retail exclusions for those categories don't apply here.
When the right does not apply
The right of withdrawal does not apply to contracts for goods made to your individual specifications or clearly personalised, nor to sealed goods unsuitable for return for reasons of health protection or hygiene once unsealed. Our current collection consists of standard, non-personalised cups, so in practice the right of withdrawal applies to everything we sell.
The right of withdrawal is a consumer right. It does not apply to purchases made by businesses.
Separate from your warranty rights
Withdrawal is your right to change your mind, with no reason needed. It is separate from and additional to your statutory warranty rights if an item is faulty, those are described in section 7 of our Terms of Service and last two years.